L3C Website Privacy Statement
This Privacy Statement was updated in January 2020
At L3C we recognise the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws.
This Privacy Statement describes L3C’s general privacy practices that apply to personal information we collect, use and share about consumers and other individuals within our clients, business partners, supplier and other organisations with which L3C has or contemplates a business relationship.
Why and how we collect and use your personal information
We may collect your personal information as an individual for various purposes, such as the following:
- Access and use of websites or other online services
When entering our website, or using an online service, we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We may also collect information about your activities during your visit in order to personalise your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.
- Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our website.
- Contacting employees of our clients, prospects, partners and suppliers
In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorised users) for purposes such as contract management, fulfilment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
- Visitor information
We may register individuals visiting our physical sites and locations (name, identification and business contact information) and camera supervision maybe used in some of our physical locations for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
- Marketing
Most information we collect about you comes from our direct interactions with you. When you register for an event we may collect information (online or offline) in relation to the event organisation, and during an event, such as participation in sessions and survey results. When you register for an event you can choose to receive information by email or telephone about our products and services or can opt-out of receiving such information.
Where we reference that we use your personal information in connection with a request, order, transaction or agreement (or preparing for the same), or to provide you with services that you requested, we do this because it is necessary for the performance of an agreement with you.
Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent. When we collect and use your personal information subject to the EU Privacy Legislation this may have consequences for your rights under applicable law.
Sharing of Personal Information
Where appropriate, L3C may also share your personal information with selected partners to help us provide you, or the company you work for, the products or services you have requested, or to fulfil your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes.
If L3C decides to sell, buy, merge or otherwise reorganise its business, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is L3C’s practice to require appropriate protection for personal information in these types of transactions.
Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of L3C, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.
International Transfers
Where necessary L3C may transfer personal data to L3C employees or third parties located in other EU countries for the purpose of providing the product or service you have requested or for marketing purposes. In such cases our employees or third parties would be under GDPR jurisdiction.
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. L3C implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure. We also require that our suppliers protect such information from unauthorised access, use and disclosure.
Retention Period
We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defence of legal claims.
How to contact us
If you have a question related to this Privacy Statement, please contact at office@l3c.cloud Your message will be forwarded to the appropriate member of our team.
For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is L3C Limited, 55 Baker Street, London W1U 7EU
L3C Limited is not the controller in situations such as:
- Personal information collected on the physical site or location of an L3C supplier such as our data centre provider or office space provider. In this case that provider is the controller of the personal information.
Your Rights
You can request to access, update or correct your personal information. You also have the right to object to direct marketing. You can request this by contacting office@l3c.cloud
You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.
Right to Lodge a Complaint
In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:
- Contacting us at office@l3c.cloud
- With the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.
Changes to our Privacy Statements
From time to time we may update this Privacy Statement. When making changes to this Privacy Statement, we will add a new date at the top of this Privacy Statement.
With respect to our online activities the following applies in addition to the above:
Collection of Personal Information
Introduction
You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at L3C for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.
Registration
When you wish to receive information, download publications, enrol for a live or virtual event or request a trial, we may ask you to provide your name and business contact information, as well as other information in connection with your request. We use this information in connection with your request and to communicate with you. This information may, also identify you when you visit our websites. We will retain your information for potential future interactions with you.
Website visits
We may also collect information relating to your use of our website through the use of various technologies. For example, when you visit our website, we may log certain information that your browser sends us, such as your IP address (including information deriving from your IP address such as your geographic location), browser type, version and language, access time, duration of access, and referring website addresses; we may also collect information about the pages you view within our sites, the time you spent on each site and other actions you take while visiting our website.
We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail.
Marketing information
Most information we collect about you comes from our direct interactions with you.
From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.
When you register for an event we may collect additional information (online or offline) in relation to the event organisation. Events may be recorded and group photos taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (such as by handing over a business card) we may use this to communicate with you.
The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.
Use of Personal Information
The following paragraphs describe in more detail how L3C may use your personal information.
Fulfilling your Transaction Request
If you request something from L3C, for example, a product or service, a call back, or specific marketing materials, we will use the personal information you provide to fulfil your request. To help us do this, we may share information with others, for example L3C’s business partners, financial institutions, shipping companies, postal or government authorities, such as customs authorities, involved in fulfilment. We may also contact you as part of our customer satisfaction surveys or for market research purposes.
Personalising your Experience on our Websites
We may use the personal information we collect about you to provide you with a personalised experience on our websites and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our websites.
Providing Support
We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to support.
We also provide ‘Live Chat’ sessions on our website to assist you while you are navigating our site. We will use the personal information you provide in these sessions in accordance with this Privacy Statement.
Marketing
The personal information you provide to L3C, as well as the personal information we have collected about you indirectly for example from social media sites such as LinkedIn, may be used by L3C for marketing purposes, i.e. to keep you informed about events, products, services and solutions that L3C sells and which may complement an existing product or service portfolio. You may at any time choose not to receive marketing materials from us by contacting us at office@l3c.cloud
Some of our offerings or events may be co-branded or sponsored by L3C and third parties, such as business partners and solution providers, that use, resell or complement L3C products or services. Offerings and events that are co-branded clearly indicate when such partnership exists. If you sign up for these offerings or events, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with those third-party privacy policies to gain an understanding of the manner in which they will handle information about you.
Recruitment
In connection with a job application or inquiry, whether advertised on an L3C website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout L3C in order to address your inquiry or consider you for employment purposes.
Use of Information in the Social Computing Environment
L3C uses information made available on social computing platforms such as LinkedIn and Twitter to determine whether you may or may not be interested in an L3C product, service or event. Consequently, we may contact you via such application or platform. Should you inform us you are not interested in our products, services or events and do not wish to be contacted via such application or platform we will cease to do so.
Content you post, such as pictures, information, opinions, or any other type of personal information that you make available to participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so.
Protect the Rights and Property of L3C and Others
We may also use or share your personal information to protect the rights or property of L3C, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our website.
Children
Unless otherwise indicated, our website, products and services are not intended for use by children under the age of 16.
Online Advertising
L3C does not deliver third party online advertisements on our website but we may advertise our products and services on other websites. Please familiarise yourself with those website operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.
Links to Non-L3C Websites and Third-Party Applications
We may also provide you with general links to non-L3C websites.
Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites’ privacy policies before using the links or applications. L3C is not responsible for the privacy practices or the content of those other websites.